Shipping
Wrong Tide products are made to order. Production happens before shipping, so delivery includes both production time and transit time. Available shipping options, charges, and estimated delivery dates are shown at checkout where available. Estimates are not guaranteed.
Order tracking
We’ll send tracking information when it becomes available. Please check your shipping address carefully before placing an order.
Returns and exchanges
Wrong Tide products are made to order. We do not accept returns or exchanges for a change of mind, an incorrect size or color selected at checkout, or an unwanted item. Please review product descriptions, size guides, and your order details before purchasing.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at wrongtidecompany@gmail.com with your order number and clear photos of the item and packaging. We’ll review the issue and, where appropriate, arrange a replacement or refund. Please contact us before sending anything back; we cannot accept unsolicited returns.
Delayed or lost shipments
If an order is delayed or lost, contact wrongtidecompany@gmail.com with your order number so we can look into it.
Nothing in this policy limits any rights you have under applicable law.